Borealis Broadband

If you have an emergency, please call us at (907) 563-3278 instead of using the online options.

Thank you for using our Technical Support page. Please use this support page only if you experience problems with either Borealis' products or our online service. If you have general engineering or technical questions, please see our Consulting page for guidelines. For our online subscribers and our product customers, technical support is usually free of charge. However, we may bill for a technical support call if any of the following conditions exists:

The support request is not related to a problem or question on our product or service
The condition generating the support call is traced to a problem not caused by us

Please Note: You will be notified if a call is billable, before charges occur.

Already ordered Starlink and need professional installation? Click here to fill out our request form to get on our installation schedule.

Free Support Criteria

Support is provided for free during installation and any time the network is suspected of being at fault on an issue.

Free Installation Support

For Business: Installation and configuration of Borealis radio client and any Borealis routers deployed. Includes service level verification testing. We'll even configure your own router for you.

For Residential: Installation and configuration of Borealis radio client, one firewall router (if present) and up to two connected devices. Includes service level verification testing.

Free Trouble Support

Network Performance Issues
Network Disconnect Issues
Server problems
Email problems
Network downtime of any sort
Billed Support Criteria

We bill for support calls when they are not related to a problem on the network or on our servers and are not already covered under the Free Support criteria above

Business Support Price

$150.00 /hour during business hours
$225.00 /hour after business hours

Residential Support Price

$75.00 for router configuration
$150.00 /hour for labor and other support work

Billable Support

Virus scanning and cleaning of computers. Easily the number one performance problem for home computers.

Repairing, moving or replacing the antenna or radio client after the initial installation. Exception: Repairing a damaged antenna due to "Acts of God" such as weather is not billed if the gear is owned by Borealis.

General Computer Support. This would include repairing your computer, installing peripherals, loading or configuring software for you, etc.

Technical Support

Guide to Billing for Support Services

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